Títulos en Previsión y planificación estratégica

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Radical uncertainty changes the way we should think about decision-making. For over half a century economics has assumed that people behave rationally by optimizing among well-defined choices. Behavioral economics questioned how far people are rational, pointing to the cognitive biases that seem to describe actual behavior.

Las compañías hacen grandes esfuerzos por ganarse un cliente, para luego perderlo por una precaria actitud de servicio. Las áreas trabajan internamente como islas, desconectadas de la realidad y de las necesidades de la gente a la cual deberían servir. Pero, ¿qué pasaría si después de un día agotador tomara un taxi y lo que sucede adentro transforma su vida para siempre?, ¿qué pasaría si dejara de esperar a que las cosas pasen y se dedicara a lograr que sucedieran?

Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers' decade of research and teaching at Columbia Business School and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world.   

Objectives and Key Results is the first full-fledged reference guide on Objectives and Key Results, a critical-thinking framework designed to help organizations create value through focus, alignment, and better communication. Written by two leading OKRs consultants and researchers, this audiobook provides a one-stop resource for organizations looking to quantify qualitative goals. You'll learn how OKRs came to be and how leading companies use them every day to help teams and employees stretch their thinking about what's possible.

Organizations are facing an engagement crisis. Not surprisingly, these stakeholders have developed deflector shields to protect themselves. Only a privileged few organizations are allowed to penetrate the shield, and even less will meaningfully engage. To penetrate the shield, and engage the audience, organizations need an edge. Gamification has emerged as a way to gain that edge and organizations are beginning to see it as a key tool in their digital engagement strategy.

◆「知りませんでした」「無知でした」「そんなことできるのですか……」「倒産させない会社を作ること」をミッションに500社以上の会社を経営危機から救ってきた税理士が、経営者が頭を悩ませるリアルな53の「選択」に答える！

A medida que el móvil sigue ganando cuota de mercado, las empresas siguen debatiendo los pros y los contras de hacer campañas solo para dispositivos móviles. 

When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition, experience, and big data alone don't work. What does? Running disciplined business experiments. And what if companies roll out new products or introduce new customer experiences without running these experiments? They fly blind. That's what Harvard Business School professor Stefan Thomke shows in this rigorously researched and eye-opening book.

仕事ができる人は、みな「数学的」だった！生産性・評価・信頼、すべてが爆上がり！

The world of marketing is undergoing major change. Sophisticated algorithms can test billions of marketing messages and measure results, and shift the weight of campaigns - all in real time. What’s next? A complete transformation of marketing as we know it, where machines themselves design and implement customized advertising tactics at virtually every point of digital contact. 

Mercedes-Benz Driven to Delight revela el plan de acción que utilizó esta compañía en Estados Unidos para catapultar a la empresa al primer lugar en los rankings de estudios nacionales de satisfacción al cliente, al tiempo que mantuvo el crecimiento del negocio. Esta es la historia de cómo la organización supo identificar los deseos, necesidades y sueños de sus clientes.

In Trade-Off, Kevin Maney shows how these conflicting forces determine the success, or failure, of new products and services in the marketplace. He shows that almost every decision we make as consumers involves a trade-off between fidelity and convenience between the products we love and the products we need.

時代を超えて成功者たちに読み継がれ、今なお絶大な影響力を持つ名著!この世界最高の「人生戦略の書」をどう読むか!

企業にとって経営戦略と並ぶ最重要要素の1つが「企業文化（風土）」。 スマートニュースをはじめ、数々のITベンチャーのグロースにHR面で貢献してきた著者が、強力な企業文化を醸成・浸透させるノウハウを解説

「暗記する」戦略思考とは何か?一言で表せば、「プラクティカルに頭の使い方、面白い解の作り方」が学べる本。

Le vendite sono il carburante fondamentale che alimenta il profitto di un'impresa. Come aumentare il tuo fatturato e le vendite dell'azienda lavorando sulla rete vendite? Come gestire la squadra in modo da condurre i tuoi venditori a grandi risultati? Come avrai provato su di te, costruire, mantenere e potenziare nel tempo la propria rete commerciale è una delle sfide più importanti, faticose e difficili per un imprenditore.

Dalle video-novel di Youtube alle Instagram Stories. Dalle narrazioni di marca al brand journalism. Dagli spazi urbani alle piattaforme espanse. Viviamo in un flusso incessante di contenuti e informazioni. L'universo di conoscenze che abbiamo costruito - e che ci portiamo in tasca - passa sempre di più attraverso format e media narrativi. Oggi le storie sono dappertutto: ci curano, ci trasformano, ci atterriscono persino. Con una storia, non siamo più di fronte a un prodotto da comprare, un'azienda da seguire, un marchio da ammirare, un servizio da sottoscrivere.

Fenómenos como la globalización, los movimientos demográficos incluso, el cambio climático tienen una influencia en la economía global, plantean incertidumbres de cara al futuro y requieren empezar su abordaje desde hoy. Frente a los índices cortoplacistas a los que prestamos atención, debemos dirigir la mirada a los cambios estructurales que tendrán un impacto global y que condicionarán la economía en el largo plazo.

Value as a Service is the simple idea that measurable value delivered for customers will be the ultimate competitive battleground. Every customer will want to understand the exact value that they are being provided. They will want a quantifiable difference as they compare their options.